75th Percentile Organizations
Those organizations that fall between average to 75th percentile ranking are looking to take their performance from good to great.
These organizations already have a strong foundation in areas such as quality, patient safety, communication, and responsiveness.
However, to differentiate themselves within their community and distinguish themselves from their competition, they need to focus on providing a more extraordinary customer experience.
How can Always Culture help?
Always Culture is a PATIENT-CENTERED training program. Its purpose is to emphasize the benefits of more effective communication, active listening, empathy, setting realistic patient expectations, and exceeding those expectations. It’s about providing an extraordinary experience that will not only help significantly improve HCAHPS scores, but it will assist in creating a patient-centered culture.
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